Studio Rules

Version: 2026-04 · Last updated: 2026-04-02

This is an English translation provided for convenience. The Polish version of this document is the legally binding one.

STUDIO RULES

These rules (hereinafter: the “Rules”) set out the terms of use of the services of Fundacja Organic Flow (hereinafter: the “Studio”), operated by Fundacja Organic Flow with its registered office in Warsaw, at ul. Sienna 86/17, NIP: 5273194187 (hereinafter referred to as the “Company”).

These Rules are addressed both to Consumers and to Entrepreneurs using the website www.organicflow.pl and Fundacja Organic Flow (hereinafter: the “Studio”). They set out the rules for using Fundacja Organic Flow, the website, and the rules and procedure for concluding distance Contracts with the Customer via the website.

Classes are conducted within the sports club of Fundacja Organic Flow. The club’s activity is governed by the sports club rules. Club members use the classes of Fundacja Organic Flow and its activity within the scope of the membership fee paid. Wherever reference is made to customers or class participants, this should also be understood to mean sports club members.

§1 DEFINITIONS

Seller – Fundacja Organic Flow with its registered office in Warsaw, at ul. Sienna 86/17, NIP: 5273194187.
Customer – an adult / a minor and their Guardian, who has concluded a contract with the Seller by purchasing a membership or a single admission.
Guardian – the parent/legal guardian of a minor Customer, or the statutory representative of an adult Customer with limited legal capacity.
Contract – a contract concluded with the Seller for the use of the Studio’s services, of which the provisions of these Rules form an integral part.
Consumer – it should be understood as a Customer in the form of a natural person concluding a contract with the Seller, the subject matter of which is not directly related to their business or professional activity.
Entrepreneur with consumer characteristics – this should be understood as a person entered in the Central Register and Information on Economic Activity (CEIDG), who at the same time carries out a business transaction unrelated to the professional activity of the person placing the order.
Entrepreneur – a natural person, a legal person, and an organizational unit without legal personality to which a separate act grants legal capacity, conducting business activity in its own name, which uses the Store.
Membership – a subscription entitling the Studio’s Customer to use the facility’s offer.
Declaration/Registration Card – a document accepted before the first training session.
Website – the website, together with the store, operated by the Seller at the internet address: www.organicflow.pl.
Distance contract – a contract concluded with the Customer within the framework of an organized system for concluding distance contracts (within the Website), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment the contract is concluded.
Billing Period – a period comprising consecutive 30 days, falling during the term of a contract concluded for an indefinite period, during which the Customer has access to specified Studio services and for which the Customer is obliged to pay the amount due.
Order – a declaration of intent by the Customer, submitted by means of the Order Form, directly aimed at concluding the Contract.
Account – the Customer’s account on the Website, in which the data provided by the Customer and information about the Orders placed by the Customer on the Website are collected.
Registration Form – a form available on the Website enabling the creation of an Account.
Order Form – an interactive form available on the Website enabling an Order to be placed, in particular by selecting Products and specifying the terms of the Contract, including the method of payment.
Product – a service available on the Website that is the subject of a Contract between the Customer and the Seller.
Log in – confirmation of the identity of a registered Customer by providing an e-mail address and password.

§2 GENERAL PROVISIONS AND SCOPE OF SERVICES PROVIDED

Every person present in the facility must hold a valid membership. If a person does not hold a membership authorizing entry onto the Studio’s premises, they are required to leave the facility immediately. Each membership precisely specifies the time and personal details of the person authorized to be present on the facility’s premises on selected dates, on the terms set out in these Rules. Presence in the facility outside the specified conditions is not permitted.
Obtaining access to use the Studio is equivalent to purchasing, via the website, a single admission or a selected subscription — in accordance with the current price list — and signing acceptance of the rules by the Studio Customer, who received the declaration together with the health card. A Customer who uses the Studio or joins classes declares that they have read, accepted, and signed the rules without reservations and did not declare any changes to the provisions.
1. Customers accept the declaration of acceptance of the rules and the health card by checking the checkbox on the website when purchasing a membership, which confirms the factual situation and constitutes a separate declaration.
2. The Studio Customer undertakes to promptly inform the Studio of any change to their personal data.
3. Ignorance of the rules does not exempt one from complying with them. Signing the declaration of having read and accepted the rules is deemed to be conscious consent to the above provisions and is deemed binding on both parties.
4. The Rules also have the character of a declaration by both parties and are based on the principle of individual agreement between both parties.
When purchasing a membership with recurring payment, a one-month notice period applies.
A trainer/receptionist has the right not to admit a customer to the Studio for classes that have not been paid for in advance:
1. Administrative staff, together with management, have the right to decide not to admit any person to the Studio’s premises or not to allow them to participate in classes, without giving a reason, if they consider that this affects the safety or comfort of other customers.
2. Administrative staff, as well as management, may make such a decision at any time during the conduct of classes or the Customer’s presence at classes.
Fundacja Organic Flow informs that, in accordance with Article 59ea of the Act of 19 August 2011 on Payment Services (Dz. U. 2011 No. 199, item 1175, consolidated text), it accepts payment only in non-cash form, in reliance on the statutory exemption which it satisfies. Before making a purchase, the customer had the opportunity to become familiar with the terms of payment for the services. By accepting the rules, the customer is aware of the nature of the business activity conducted, which affects the terms of payment.
The Studio informs that the subject of the service is the possibility of using the equipment located on its premises. Classes conducted at the Studio are technical classes, based on a specific technique or technical elements of a sporting nature.
The Studio does not offer its customers exercise accompanied by music during classes. The presence or absence of music is in no way an element of the service, and the Studio Customer declares that the presence or absence of music does not influence their decision to purchase a membership, while also having been informed that some staff members listen to music to improve their own mood. The Studio Customer makes this declaration by signing the declaration of knowledge and acceptance of the rules or the contract.
A trainer at Fundacja Organic Flow conducts technical classes. All rhythm-based classes are based on clapping out rhythm, counting rhythm and bars, or appropriate verbal commands. Any background music, if used, is used solely and exclusively privately by the staff member (trainer) to make the time between teaching individual figures more pleasant. It is also, for many staff members (trainers), a way of coping with the stress that occurs during a presentation in front of a group. The Customer acknowledges this, while declaring at the same time that it does not affect their purchasing decision, which they confirm when accepting the Rules and by not raising any objections thereto.
In the event that a Customer is unable to attend their classes, they have the right to make them up in a group indicated by their lead trainer. To be entitled to make up classes, it is necessary to report the absence at least 24 hours before the class. Persons who did not report their absence at least 24 hours before the class are not entitled to make up the classes under this procedure.
Fundacja Organic Flow reserves that the subject of the service is reservations of dates for given classes, consisting in the Customer purchasing a membership in the form of a reservation of a date and a selected place in a group for given classes. A reservation is understood as each declaration of participation in classes on a chosen day and time. These are non-typical classes with a defined continuity, and consequently Fundacja Organic Flow does not have the ability to add new people to groups that have already started; therefore, a reservation of a place by one person cannot be exchanged for another person, due to the required continuity of classes. Absence causes key lessons to be missed, which are dedicated to subsequent sessions and divided by topic. Lessons may be made up by making up classes, but they must maintain their continuity. In the case of a membership purchased for 4 admissions, the membership is treated as a separate reservation for 4 different dates (4 different lessons). Once the date has passed, the membership and the possibility of using it expire, and the Customer has the right to make up the unused classes (see point 2.9). An unused membership is time-limited and may not be transferred to another person, nor carried over to the following month.
Given that recording the Customers’ participation in classes may also be an integral part of the service, the Customer declares that they consent to the use of their image where photos are taken during classes, workshops, or events, both in photo and video form, and will not assert any property rights on account of their use. The Customer will be informed each time a person recording photos or video is present on site. At the Customer’s request, the Studio will each time remove a photo or video in which they appear unfavorably. Photos will be published only through channels belonging to or associated with the Studio. If you do not consent to the recording of materials, please do not pose and remove yourself from the space of the photo or video, and inform the person creating the materials at the moment of creation, so that they may react in time, for example in the case of group photos or video shots where other Customers wish to be captured. The materials are used to promote classes and for marketing purposes, but are also frequently the subject matter of the service itself, namely capturing the workshops, exercises, or an account of a given person’s/group of persons’ participation in the classes, which is included in the description of the service offering or offered verbally. The materials will not be used commercially and will not be transferred to third parties. The materials will not be used or created contrary to the applicable regulations in Poland.

§3 SAFETY

Fundacja Organic Flow informs that it will exercise all due care to maximally safeguard the Studio’s customer. At the same time, the customer declares that they will not assert any right to compensation or redress in the event of sustaining an injury or impairment of health resulting from failure to comply with the instructor’s instructions and remarks, or from using equipment in a manner inconsistent with its instructions. The Customer accepts the above when accepting the Rules and without raising any objections thereto.
The Studio informs that it will exercise all due care to maximally safeguard the venue where classes are conducted. It is reserved that valuables should not be left unattended, and should be left in a locked locker, in order to minimize the risk of theft or loss of valuable items. The Customer declares that they will not assert any right to compensation in the event that theft, damage, or loss of items left on the facility’s premises occurs at a time when they did not exercise particular care to secure them (leaving them in a locked locker), despite recommendations from the Studio. The Customer accepts the above when accepting the Rules and without raising any objections thereto.
Fundacja Organic Flow informs that the facility’s premises are monitored for security reasons. Presence on the facility’s premises is meticulously recorded (audio and video) for security reasons, using various means (smartphone, tablet, camera, audio recording, telephone, etc.) as well as industrial monitoring (video). This is intended to serve as evidentiary material in the event of any legal disputes. The Studio’s premises are recorded in case of intrusion by persons who are not our customers. This is a preventive measure only, out of concern for the highest quality of the services provided. If you do not consent to recording, please leave the facility. Materials from industrial monitoring are deleted within X days. More information on the processing of data in connection with monitoring is available here.
The premises of Fundacja Organic Flow are entirely private premises and do not constitute public space, nor a generally accessible place. Only specific persons, at specific times and meeting specific criteria arising from the rules of Fundacja Organic Flow, may be present on the premises of Fundacja Organic Flow. It is not permitted for outside persons, regardless of the entity they represent, to move freely around the facility’s premises. Any attempt to disrupt the work of reception, trainers, or administration will result in the summoning of the appropriate authorities on charges of obstructing work and harassment. A penalty will also be imposed each time on outside persons obstructing work, calculated on an hourly basis relative to the Studio’s daily turnover, as compensation for disrupting the correct operation of the studio and the inability to carry out its work.

§4 FEES

The Customer may use the following payment methods:
1. Linking a payment card (subscription).
2. Bank transfer.
3. Other forms of electronic payment.
In the case of payment by payment card (subscription), the contract is concluded for an indefinite period.
In the case of conclusion of a contract for an indefinite period, the Customer obtains uninterrupted access to the services they have selected for the duration of the contract, provided that periodic payments are made for the fees due for the Billing Period for which the fee is payable.
In the case of a contract concluded for an indefinite period, periodic fees owed by the Customer to the Foundation are collected cyclically and automatically, together with the commencement of the given Billing Period. Payment is made by charging the payment instrument used by the Customer for this purpose, in the amount corresponding to the amount due for the given Billing Period. Payments are collected on the basis of the payment instrument data provided by the Customer, which they use for this purpose. Payments are collected until the occurrence of any of the following situations: the Customer submits a declaration of termination of the contract concluded for an indefinite period; the contract is terminated as a result of notice given by the Foundation.
A Customer who has concluded a Contract for an indefinite period may, at any time, without giving reasons, submit to the Foundation a declaration terminating it. This declaration may be submitted via the Customer’s user panel or by sending an e-mail with information about termination of the contract to the e-mail address: kontakt@organicflow.pl. Upon correct submission of the termination declaration, the contract concluded for an indefinite period is terminated on the last day of the Billing Period following the Billing Period during which the notice of termination was submitted. On that day, the Customer’s access to the Studio’s services which were the subject of the terminated contract also ends.
A contract concluded for an indefinite period may also be terminated in the event of the inability to collect payment for the next Billing Period (e.g. due to insufficient funds on the payment card, or the card’s expiry) — together with the end of the previous Billing Period.
The Foundation has the right to terminate a contract concluded for an indefinite period, without giving reasons, with effect from the end of the Billing Period immediately following the Billing Period in which it submitted a declaration of termination to the Customer. The Foundation’s declaration of termination of the contract may be submitted by sending an e-mail to the Customer.

§5 CREATING AN ACCOUNT ON THE WEBSITE

To create an Account on the Website, it is necessary to complete the Registration Form. It is necessary to provide the following data:
1. E-mail address,
2. First name,
3. Surname,
4. Mobile telephone number,
5. Date of birth.
Creating an Account in the Store is free of charge.
Logging into the Account is done by entering the e-mail address and the password established in the Registration Form.
Natural persons without legal capacity or with limited legal capacity may create an Account on the Website if they obtain the consent of a Guardian.
The Customer has the option, at any time, without giving a reason and without incurring any fees for doing so, to delete their Account by sending an appropriate request to the Seller, in particular via e-mail to the address: kontakt@organicflow.pl.

§6 RULES FOR PLACING AN ORDER

Orders can be placed 24 hours a day. To place an Order, it is necessary to:
1. log in to the Website (optional);
2. select the Product that is the subject of the Order, and then click the “Select” button (or an equivalent button);
3. log in or register;
4. click the “Order and Pay” button (or an equivalent button) and confirm the order by clicking the link sent in the e-mail message;
5. select one of the available payment methods and, depending on the payment method, pay for the order within the specified time.

§7 PERFORMANCE OF THE DISTANCE CONTRACT

Conclusion of a Distance Contract between the Customer and the Seller takes place following the Customer’s prior submission of an Order via the Order Form on the Website.
After the Order is placed, the Seller promptly confirms its receipt and, at the same time, accepts the Order for fulfilment. Confirmation of receipt of the Order and its acceptance for fulfilment takes place by the Seller sending the Customer an appropriate e-mail message to the e-mail address of the Customer provided when placing the Order, which contains at least the Seller’s declarations of receipt of the Order and its acceptance for fulfilment, as well as confirmation of the conclusion of the Contract. Upon the Customer’s receipt of the above e-mail message, a Contract is concluded between the Customer and the Seller.
In the case of the Customer’s choice of:
1. Payment by card (subscription), bank transfer, or other forms of electronic payment, the Customer is obliged to make payment at the moment the Contract is concluded — otherwise the order will be cancelled.

§8 CONTACT WITH THE WEBSITE

Seller’s address: ul. Sienna 86/17, 00-815 Warszawa
Seller’s e-mail address: kontakt@organicflow.pl
Seller’s telephone number: +48 733 010 001
Seller’s bank account number: PL18 1160 2202 0000 0007 0022 1073
The Customer may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
The Customer may contact the Seller by telephone during the hours: 10-18, Monday - Friday.

§9 WITHDRAWAL AND COMPLAINTS:

The person placing the order who is a consumer may withdraw from the distance contract within 14 days without giving any reason, by sending a declaration to the Contractor.
The period specified in item 9.1 begins to run at the moment the Contract is signed.
The declaration may be sent by traditional post or electronically by sending the declaration to the e-mail address: kontakt@organicflow.pl. Contact details: Fundacja Organic Flow, ul. Sienna 86/17, 00-815 Warszawa. The declaration may also be submitted using the form, a template of which constitutes Annex No. 1 to this contract and an annex to the Act of 30 May 2014 on Consumer Rights, although this is not mandatory.
Complaints should be submitted in writing or electronically to the address given in item 9.3. The Contractor will respond to the complaint request promptly, no later than within 14 days.

§10 OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS:

Detailed information regarding the possibility of the Consumer using out-of-court methods of handling complaints and pursuing claims, and the rules of access to these procedures, is available at the offices and websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following website addresses of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl.
The Consumer has, by way of example, the following options for using out-of-court methods of handling complaints and pursuing claims:
1. The Consumer is entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Dz.U. of 2014, item 148, as amended), with a request to resolve a dispute arising from the Contract concluded with the Service Provider.
2. The Consumer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Dz.U. of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable resolution of a dispute between the Consumer and the Service Provider.
3. The Consumer may obtain free assistance in resolving a dispute between themselves and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Federation of Consumers, the Association of Polish Consumers).

§11 FORCE MAJEURE

Force Majeure shall be understood as events beyond the control of either Party, which they could not have foreseen or prevented, and which disrupt or prevent performance of the Contract.
In the event of the occurrence of Force Majeure, the Party for whom such a circumstance makes it impossible or difficult to properly fulfil its obligations shall notify the other Party of such circumstances and their cause promptly, but no later than within 7 days.
In the event of the occurrence of Force Majeure, the facility is entitled to switch to a remote teaching/conducting mode or to provide the service in the form of “online classes” until the end of the term of the contract, which constitutes an integral part of the contract between the Facility and the Customer.
In the event that, for objective reasons, the Customer does not have the ability to use the service at an equivalent level, it is permissible to freeze the service until the Force Majeure ceases, thereby extending the duration of the contract by an equivalent period of the freeze during which the service was not provided.
The form in which the service will be provided following the occurrence of Force Majeure will be presented to the Customer promptly after the facility’s reorganization and after becoming familiar with the current guidelines of the relevant authorities together with the newly applicable law, and will be made available via the available channels of communication with the Customer.
The Customer will be able to review the new rules for provision of the service and accept them if they wish to continue the service. In the absence of acceptance within 7 days of the notice, the service is automatically frozen until the Force Majeure ceases.
In the event of acceptance of the method of providing the service, the facility undertakes to maintain the highest level of service provision objectively possible in the given situation, on the previously agreed pricing terms. The substantive level will not change; only the technical means of providing the service will be adapted to the current situation in a manner as non-invasive as possible for the Customer.
The Customer knowingly consents to the application of the procedure described above in the event of Force Majeure by accepting the rules and not raising any objections thereto.

§12 FINAL PROVISIONS

It is forbidden to record, capture, or disseminate, by means of photo, video, or audio track, one’s presence on the Studio’s premises without the consent of the body responsible for granting such permission. Any attempt to capture presence on the Studio’s premises, classes, the image of a trainer, or other Customers of classes will be strictly reported to the authorities responsible for the protection of these rights and referred to legal proceedings, without the possibility of amicable resolution of the matter.
In connection with the EU GDPR regulation, we inform you that information about how your data is processed is available here: Privacy Policy
The provision of personal data is voluntary but necessary for concluding a contract with the Studio, in order for the Studio to be able to reliably perform the service for the Customer.
The Polish-language version of the rules takes precedence over other language versions.

Studio Rules

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